When founders Mike Mattsen and Aarati Kumar decided to form MattsenKumar back in 2010, their primary objective was to build upon over a decade of launching and succeeding in global offshore call center initiatives to create the most effective, service-centric offshore multi-spectrum BPO for large, medium, and startup organizations. In fact, by leveraging a vastly experienced team, best of industry operating practices, and the learnings and experience they gained while growing a previous BPO from scratch to several thousand FTE in two years, MK is succeeding and growing. More importantly, their mission has evolved. Clients require constant innovation to complement evolving technology for maximum benefit, and MK not only provides the best of breed services but also provides innovative, specialized technologies that ensure clients receive maximum return on investment. Core Values Be Bold.Bold means questioning what is, and determining what could be. MK culture questions the status quo constantly, to identify potential possibilities to improve and grow. Employee led committees drive many of the operations that impact daily life within the organization—it’s been that way since the beginning and has resulted in a “why not?” approach to constant improvement.